Ingram spark11/10/2022 Hello Lauren, We're sorry to hear about your dissatisfaction with our service. We truly appreciate you taking the time to provide valuable feedback as we are always working to improve. To best serve you, we have recently made some adjustments to our communication channels based on a number of factors, like the lifetime activity of the account and order volume. Once a title is approved, you are able to approve it for production and distribution if ready please keep in mind distribution takes 4-6 weeks for a listing to be created as retailers receive the information. Our normal processing turnaround time for premedia review is 1-2 business days excluding weekends if it's longer than this please contact our team so we can check on it for you. Normally, if it's flagged before you can submit it due to an error our system has identified as a possible issue. There is no exact timeframe for title setup as it depends on how quickly a publisher has created and uploaded their content and if it passes our validation stage. We suggest setting up your title weeks before your release date as it can take time to not only create a final setup but to then distribute the content to all retailers. Hello Carmen, We're sorry to hear about your recent experience with our service. Their actions are embarrassing to say the least and this company needs to be shut down I rarely leave reviews, but my entire ordeal with this company has been shocking and just mind blowing. I cannot find the words to articulate the incompetence of this company, located in a whole USA. Ladies and gentlemen over 5 business days after my official release date, the status of my book on my personal account still shows "processing". i did this to meet up with the '3-5 days' processing time. 5 business days prior to the release of my book, i tried using my old personal ingram account to upload my files. I saw this coming and was prepared for the foolishness. After multiple instagram messages and emails, it took Ingram Sparks a whole WEEK AFTER MY OFFICIAL BOOK RELEASE DATE to get to me. I reached out to ingram to inform them of this issue. Unfortunately Ingram's technical support glitch would not let me proceed with uploads. I tried uploading my book manuscript on my business ingram account, roughly a week and a half prior to my official release date. I am not sure why in 2022, we cannot get a physical human on the phone to rectify issues.
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